General Terms and Conditions
1. Introduction
Join Me Tours is a brand of On Pro Travel Solutions S.A. On Pro Travel Solutions S.A., with its registered office at Cruz da Bota Lote 4 R/C A, Estrada de Alvor, 8500-521 Alvor, Portugal, is a DMC travel agency specialising in the organisation and management of tourism services in Portugal.
By using our services, the client agrees to the Terms and Conditions set out herein. These Terms apply to all bookings made through our website, by telephone or through other communication channels.
2. Amendments to the Terms and Conditions
On Pro Travel Solutions S.A. reserves the right to amend or update these Terms and Conditions at any time. Any changes will be published on our website, and it is the client’s responsibility to consult the most recent version regularly.
3. Products and Services
Through the Join Me Tours brand, On Pro Travel Solutions S.A. offers tourism activities, excursions, guided tours and leisure experiences in Portugal via its website.
The features, conditions, prices and availability of each activity will be displayed at the time of booking.
All services are subject to availability. In exceptional circumstances, including operational unavailability, overbooking, communication failures with suppliers or booking system synchronisation errors, On Pro Travel Solutions S.A. reserves the right to offer an equivalent alternative or provide a full refund of any amounts paid, without any obligation to provide additional compensation.
4. Copyright and Intellectual Property
All content made available on the website, including texts, images, logos, designs and other materials, is the property of On Pro Travel Solutions S.A. and is protected by copyright and intellectual property laws. No content may be copied, reproduced or used without the express consent of the company.
5. Liability
- Whilst we have taken all reasonable and necessary steps to ensure the accuracy of the content available on our website, including information, images, photographs, logos and icons relating to products and services provided directly by us or by third parties (selected partners), such information is presented based on the availability and conditions supplied by those entities. We do not warrant that the information on the website is accurate, complete or free from errors. We shall not be liable for any discrepancies between the information provided and the actual characteristics of the products or services offered, particularly those supplied by third parties, nor for any omission of relevant information.
- On Pro Travel Solutions S.A. does not guarantee the quality, suitability for a particular purpose, compliance with legislation or any other aspect of services provided by third parties. To the fullest extent permitted by law, all warranties, whether express or implied, including warranties relating to quality and safety, are hereby excluded.
- Whilst we endeavour to ensure that our website operates without interruption, we cannot guarantee that its operations or functionalities will always be available, error-free or uninterrupted. We also cannot guarantee that the server hosting the website will be free from viruses, technical failures or any other issues. The customer acknowledges and agrees that use of the website is entirely at their own risk.
- Should any provision of these Terms and Conditions, including descriptions of products and services, be deemed unlawful, invalid or unenforceable under applicable law, such provision shall be deemed inapplicable only within the jurisdiction where such unlawfulness, invalidity or unenforceability is determined. The remaining provisions shall remain valid and enforceable.
- Descriptions, photographs, schedules, availability and other information relating to services available through the website may be supplied by the relevant partners and service providers. Despite our efforts to ensure their accuracy, On Pro Travel Solutions S.A. does not guarantee that such information will always be up to date or free from errors.
6. Security
On Pro Travel Solutions S.A. implements appropriate technical and organisational measures to protect its customers' personal and financial data in accordance with applicable legislation.
7. Monitoring of Calls and Messages
On Pro Travel Solutions S.A. may monitor telephone calls and email communications for training purposes, quality control and service improvement.
However, the Company undertakes to treat all information collected confidentially, as described in our Privacy Policy.
8. Product and Service Terms and Conditions
Each service provided by On Pro Travel Solutions S.A. is subject to specific conditions that may be consulted at the time of booking.
We recommend that customers carefully read all conditions associated with each service, including details relating to cancellations, refunds and other applicable policies.
9. Headings
The headings and subheadings used in this document are provided for convenience only and shall not be taken into account when interpreting these Terms and Conditions.
10. Links to Other Websites
Our website may contain links to third-party websites.
On Pro Travel Solutions S.A. is not responsible for the privacy practices or content of such websites and therefore recommends that users review the relevant privacy policies of those websites.
11. Website Access
On Pro Travel Solutions S.A. reserves the right to suspend access to the website, either temporarily or permanently, in whole or in part, without prior notice, particularly for maintenance, updates, repairs, security reasons or other operational requirements.
12. Use of the Website
Users undertake to use the website responsibly, lawfully and in compliance with applicable legislation.
The following actions are expressly prohibited:
- using the website for unlawful or fraudulent purposes;
- introducing viruses, malware or any other element likely to compromise the operation of the website or associated IT systems;
- attempting to gain unauthorised access to restricted areas of the website, servers, databases or IT systems belonging to On Pro Travel Solutions S.A.;
- interfering with, disrupting or compromising the security and normal operation of the website;
- using website content in breach of the intellectual property rights of On Pro Travel Solutions S.A. or third parties.
On Pro Travel Solutions S.A. reserves the right to restrict or block access to the website whenever behaviour is detected that breaches these provisions.
13. Booking
By making a booking through our website or any other communication channel, the customer agrees to the conditions set out in this document. A booking shall only be considered valid once payment has been confirmed and the relevant booking documentation has been issued.
The customer is responsible for ensuring that all information provided during the booking process is accurate and up to date. On Pro Travel Solutions S.A. shall not be liable for any losses, delays or inability to provide services resulting from incorrect, incomplete or outdated information supplied by the customer.
Bookings made through the website require the customer to have the legal capacity to enter into contracts in accordance with the applicable legislation.
Bookings made through the website must be carried out by persons aged 18 or over or, where applicable, by duly authorised legal representatives.
By making a booking, the customer declares that they meet these requirements and are authorised to contract the services on their own behalf or on behalf of the persons included in the booking.
14. Payments
Payments for services shall be made using the payment methods accepted by On Pro Travel Solutions S.A. (credit cards, debit cards, MB WAY, etc.). Service prices are displayed at the time of booking and may be adjusted in accordance with the conditions applicable at that time.
14.1. Payment Processing
Payments made through the website may be processed by third-party providers specialising in electronic payment services.
On Pro Travel Solutions S.A. does not store or directly process the full details of bank cards used in transactions. Such information is handled by the relevant payment platforms in accordance with their own terms of use, privacy policies and applicable security standards.
On Pro Travel Solutions S.A. shall not be liable for service interruptions, technical failures, authorisation refusals, processing delays or any other issues attributable to the entities responsible for payment processing or to the financial institutions involved in the transaction.
In the event of any payment-related issue, On Pro Travel Solutions S.A. will provide all reasonable assistance to the customer in identifying and resolving the matter with the relevant provider.
14.2. Pricing Errors
Whilst every effort is made to ensure the accuracy of the information displayed on the website, typographical, technical or system errors affecting published prices may occasionally occur.
Where a price is clearly incorrect or manifestly unreasonable and does not reflect the actual value of the service, On Pro Travel Solutions S.A. reserves the right to cancel the booking made on the basis of such error and to provide a full refund of any amounts paid by the customer.
15. Complaints
Should a customer wish to submit a complaint regarding services provided, they should contact us in writing via email at info@joinmetours.com, providing details of the issue concerned.
Our team undertakes to respond as quickly as possible and to seek an effective resolution.
In accordance with the applicable legislation, customers may also submit complaints through the Portuguese Electronic Complaints Book available on the Consumer Portal.
16. Cancellation and Refund Policy
Each service offered by On Pro Travel Solutions S.A. is subject to specific cancellation and refund conditions, which will be provided at the time of booking.
Customers must review and accept these conditions before completing their purchase. As a general rule, cancellations may be subject to fees depending on the notice period provided.
On Pro Travel Solutions S.A. reserves the right to cancel bookings or refuse to provide services where there are reasonable grounds to suspect fraud, misuse of payment methods, document falsification or the provision of false information by the customer.
17. Documentation and Other Requirements
Customers are responsible for ensuring that all documentation required for participation in an activity is valid and in order, including passports, visas, insurance policies and any other required documents.
On Pro Travel Solutions S.A. shall not be responsible for any issues or difficulties arising from inadequate or incomplete customer documentation.
18. Changes Requested by the Customer
A customer booked on an activity may not transfer their booking to another activity without the express consent of the Agency.
Where such a change is possible, additional charges and fees may apply.
Where applicable, once an activity has commenced, if changes to the contracted services are requested for reasons not attributable to the Agency, the prices of tourism services may differ from those originally published.
19. Force Majeure
On Pro Travel Solutions S.A. shall not be liable for any failure or delay in performing its obligations where such failure or delay results from extraordinary and unavoidable circumstances beyond its reasonable control, including, but not limited to, adverse weather conditions, natural disasters, fires, strikes, labour disputes, governmental actions, pandemics, travel restrictions, transport disruptions, armed conflicts or other events of force majeure.
20. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Portuguese law.
Any dispute arising in connection with the services provided shall be subject to the jurisdiction of the courts of Portimão, Portugal.
21. Contact Information
Should you have any questions regarding these Terms and Conditions, please contact us by email at info@joinmetours.com or by telephone on +351 282 420 480.