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Privacy Policy

1. Introduction

Join Me Tours is a brand of On Pro Travel Solutions S.A.
On Pro Travel Solutions S.A. (hereinafter also referred to as the “Agency”) is a DMC (Destination Management Company) travel agency with its registered office at Cruz da Bota Lote 4 R/C A, Estrada de Alvor, 8500-521 Alvor, holder of corporate tax identification number 503935387.
As a travel agency, On Pro Travel Solutions S.A. collects, uses and discloses Personal Data in order to perform its activities, namely for the execution and management of bookings with its partners and for the provision of services to its clients. Within the scope of Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”), On Pro Travel Solutions S.A. is committed to protecting the privacy of personal data and undertakes to process and ensure the security of the Personal Data of clients, partners and other entities with whom it interacts in the course of its activities. The confidentiality and privacy of Personal Data will be protected in controlled environments.
This Privacy Policy aims to inform you about how the Agency processes your data and about your rights as a data subject.

 

2. Types of Personal Data, Purposes and Legal Basis for Processing

This policy covers the Agency’s online and offline data collection activities, including data collected through various channels, such as brand websites, agencies and events/trade fairs in which the Agency participates.
The Agency collects and processes your data for the following purposes:

  • Booking or purchase of services: Certain data must necessarily be collected so that the Agency can organise and provide the requested service (including sending booking confirmations and travel documents), as well as manage any complaints related to the booking or purchase of services. Such data include name, date of birth, identification document details, address, loyalty card numbers, credit or debit card details or other payment methods, mobile or telephone number, email address, travel preference data, data relating to interests, reason and details of complaints, special occasions and special requests. The legal basis for collecting these data is the management of the contractual relationship and the Agency’s legitimate interest.
  • Visa applications: The Agency may need to collect certain types of data required by issuing authorities, strictly necessary for visa issuance, such as passport details, vaccination records and criminal record information, in order to comply with legal obligations relating to destination countries. The legal basis for collecting these data is compliance with a legal obligation.
  • Satisfaction surveys: In order to assess your level of satisfaction with the services provided, the Agency may send one or more quality surveys. Clients are not obliged to respond to these surveys, which aim to collect feedback to improve and develop services, and participation is voluntary. The legal basis for sending these surveys is the Agency’s legitimate interest in continuously improving service quality, while the processing of responses is based on the participant’s consent.
  • Management and administration: Data collected to enable the Agency to fulfil its accounting, tax, legal and administrative obligations include at least your name, address and Tax Identification Number. The legal basis for processing these data is compliance with a legal obligation and the Agency’s legitimate interest in managing the customer relationship.
  • Commercial and promotional communications: The Agency collects data such as name, telephone or mobile number and email address in order to provide information about services that may be of interest to you (for example, marketing communications, campaigns and promotions), obtaining your consent where necessary and applicable. You may object to the processing of your data for these purposes at any time, as set out below under “Exercise of Your Rights”. The legal basis for processing these data is the Agency’s legitimate interest or, where requested and obtained, your consent.
  • Management of competitions or promotional events: Data collected to manage your participation in a competition or promotional event generally include name, address, telephone or mobile number and email address. For further information, please consult the regulations or terms and conditions applicable to each competition or promotion. The legal basis for processing these data is your consent.
  • Video surveillance: With regard to video surveillance systems (CCTV) installed at certain premises and duly signposted, your image may be captured by the cameras. The purpose of such systems is to ensure the safety of persons and property, and image capture is carried out on the basis of the Agency’s legitimate interest or to comply with a legal obligation.

 

3. Methods of Collecting Personal Data

The Agency collects Personal Data in various ways to ensure the provision of contracted services and to improve your experience. The main methods include:

  • Information provided directly: When you make a booking or contact us, we collect data such as your name, email address, telephone number and travel information (such as dates and destinations). We may also collect payment information to complete transactions.
  • Website browsing information: When you browse our website, we may automatically collect data about your online behaviour, such as pages visited and time spent on each page.
  • Cookies and similar technologies: We use cookies (small text files) to collect information when you visit our website. Cookies help us store information about your browsing activity, such as visited pages or preferences, thereby improving your experience.

 

4. Use of Cookies and Similar Technologies

When browsing our website, we may collect data through cookies, which are small files stored on your device (computer, smartphone or tablet) via your internet browser when a website is visited. The placement of cookies not only helps the website recognise the user’s device on future visits, but is often essential for the website to function properly.
The cookies used by On Pro Travel Solutions, S.A. store only generic information, namely the form or country of access, how users use the website, IP address, among others.
There are several types of cookies:

  • Essential cookies: Some cookies are essential for website navigation. Without them, the correct display of certain pages may be compromised. Consent to our cookie policy is also considered an essential cookie.
  • Functionality cookies: These cookies allow the website to provide enhanced functionality and personalisation by remembering the choices made by the user (such as preferred language or geographic location). For example, they may prevent the need to re-enter your name or email address each time you submit a message or booking request. The information collected by these cookies is anonymised and cannot track your browsing activity on other websites.
  • Analytical cookies: These cookies are used to analyse how users interact with the website, helping to highlight content or services of interest and to monitor website performance, such as identifying the most popular pages or reasons for error messages. These cookies are used solely for statistical analysis purposes and do not collect personally identifiable information. All data collected is aggregated and anonymous.
  • Third-party/advertising cookies: Where applicable, these cookies are placed by third parties, such as Google and social media networks, and are used to target advertising according to users’ interests and visit frequency, as well as to limit the number of times an advert is displayed. They also help measure advertising effectiveness. These cookies may be used by third-party companies to build a profile of user interests in order to show relevant advertising. No personal information is stored, as these cookies identify only the browser and device used to access the internet.

 

Users may, at any time, configure their browser to be notified of cookie reception. However, refusing the use of cookies may reduce the quality of the digital experience and may result in the inability to access certain website pages.

 

5. Legal Basis for Processing

To ensure that your data is processed lawfully, we rely on the following GDPR legal bases:

  • Consent: When you give us explicit permission to collect and process your Personal Data for specific purposes.
  • Performance of a contract: When the processing of data is necessary for the performance of a contract entered into with you.
  • Compliance with legal obligations: When we are required to process data in order to comply with legal requirements, such as issuing invoices.
  • Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services, provided that such interests do not override your fundamental rights and freedoms.
  • Vital interests: When necessary to protect a person’s life, such as providing medical assistance during travel.

 

6. Disclosure of Personal Data

Within the scope of your booking and/or purchase, the Agency may disclose your data:

  • To service providers (such as airlines, hotels, car rental companies, operators and insurance companies) for the correct provision of the requested services and compliance with destination country legislation;
  • To government authorities (e.g. immigration, border control, public security and anti-terrorism authorities);
  • In the context of merger, acquisition or incorporation processes, where such transfer is necessary for the legitimate interests of the Agency or third parties.

Personal data may also be processed by service providers acting on behalf of the Agency as data processors, including marketing agencies, digital and social media agencies, accounting services, auditors, lawyers and technology service providers.

 

7. Data of Minors

Data relating to minors are collected and processed with the consent of parents or legal guardians, who may exercise the rights granted by the GDPR on behalf of the minor.

 

8. Personal Data Security Measures

The Agency applies appropriate technical and organisational security measures to protect personal data against unlawful or unauthorised processing, loss, damage or accidental destruction. Data are accessed only by Agency employees or authorised service providers, strictly limited to what is necessary for the relevant purposes.

 

9. Clients’ Rights Regarding Their Personal Data

As a data subject, you may exercise the following rights within legally established limits:

  • Right of access to personal data: Upon submitting an access request, you will be provided with access to and information about the personal data being processed.
  • Right to rectification of personal data: If your personal data are incomplete or inaccurate, you may request that they be corrected.
  • Right to erasure (“right to be forgotten”): When exercising this right, the Agency will, where applicable, delete your personal data.
  • Right to data portability: When requesting data portability, you will receive, in a structured, commonly used and machine-readable format, the personal data you have provided and which are processed based on your consent or the performance of a contract.
  • Right to object to the processing of personal data: You have the right to object to the processing of your personal data by the Agency when such processing is based on legitimate interests or relates to direct marketing.
  • Right to withdraw consent: If you withdraw your consent, the Agency will remove your consent for the specified processing activity and delete the relevant data.

The exercise of these rights is subject to a written request (including a copy of a document proving the client’s identity and a clear indication of the right or rights you wish to exercise), to be sent via one of the following means:

  • Post: On Pro Travel Solutions, S.A., Cruz da Bota Lote 4 R/C A, Estrada de Alvor, 8500-521 Alvor
  • Email: info@joimetours.com

 

10. Data Retention

Your data will be retained only for the period strictly necessary to fulfil the purposes described above, unless longer retention periods are required by law or justified by legitimate interests.

 

11. International Data Transfers

Depending on your travel destination, the Agency may need to transfer your data to other data controllers or processors within or outside the European Union, where such transfer is essential for service provision.
Any transfer of personal data to a third country will only take place in compliance with legal obligations and applicable EU and national data protection laws.

 

12. Changes to the Privacy Policy

The Agency reserves the right to amend or update this Privacy Policy at any time. Any changes will be duly published on our platforms and websites. Please check regularly for updates.

 

13. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:
info@joimetours.com.